Legal
Privacy Policy
How we collect, use, disclose and safeguard your information when you visit our website, use our services, or interact with us.
Scope
At HealBridge we are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all information collected through our website, mobile applications and any other services we provide. By using our services you agree to the collection and use of information in accordance with this policy.
Information we collect
We collect this information directly from you when you complete forms on our website; when you contact us by phone, email or other channels; during consultations and medical appointments; through cookies and similar technologies; and from third-party sources with your consent.
- Contact information — name, email address, phone number and mailing address
- Medical information — medical history, symptoms, treatment preferences and health-related data
- Demographic information — age, gender, nationality and country of residence
- Communication records — correspondence, consultation notes and appointment history
- Technical information — IP address, browser type, device information and usage data
How we use your information
- Providing medical services — delivering healthcare services, consultations and treatment
- Communication — responding to enquiries and providing updates about your care
- Appointment management — scheduling and managing appointments and consultations
- Medical records — maintaining accurate records and treatment history
- Quality improvement — improving our services and patient care
- Legal compliance — complying with applicable laws and regulations
- Website improvement — enhancing website functionality and user experience
Information sharing and disclosure
We do not sell, trade or rent your personal information to third parties. We may share your information with your consent; with healthcare providers involved in your care; when required by law or legal process; in emergency situations to protect your health and safety; and with trusted service providers who assist us in operating our services.
Data security
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data protection and privacy
- Secure data storage and backup systems
Your rights and choices
To exercise any of these rights, contact us using the details below.
- Access — request access to your personal information
- Correction — request correction of inaccurate or incomplete information
- Deletion — request deletion of your personal information, subject to legal requirements
- Portability — request a copy of your information in a portable format
- Restriction — request restriction of processing in certain circumstances
- Objection — object to processing of your information in certain cases
Cookies and tracking technologies
Our website uses cookies and similar technologies to remember your preferences, analyse traffic and usage patterns, and improve functionality. You can control cookie settings through your browser preferences, though disabling certain cookies may affect how the site works. Full detail is in our Cookie Policy.
International data transfers
As an international medical centre, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection law and implement appropriate safeguards.
Children’s privacy
Our services are not intended for children under the age of 18 and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us immediately.
Changes to this policy
We may update this policy to reflect changes in our practices or in applicable law. Material changes will be posted here with an updated date.
Contact us
Questions about this policy or our data practices: info@healbridge.istanbul, Istanbul, Türkiye.